So you want to meet Elvis?

Eden House care home in County Durham, part of Helen McArdle Care, was rated ‘outstanding’ by the Care Quality Commission after one of its new unannounced inspections. Residents have a nail bar and hair salon and are served restaurant-style meals at the home. Set amid landscaped gardens, it prides itself on meeting the expectations of its 53 residents.

When a resident at Eden House care home said she wanted to meet Elvis Presley, staff took her unusual request in their stride.

‘She knew it wasn’t possible because he was dead, but she said how much she would have liked it,’ explains Kelly Watt, who manages the residential care home in County Durham. ‘We organised an Elvis impersonator to visit. She was thrilled.’

Picture credit: Jim Varney

Going the extra mile is why Ms Watt believes the Care Quality Commission (CQC) rated the home as outstanding in a report last August, following an unannounced inspection.

Eden House is one of the first social care services in the north east to receive this exemplary recognition under the new CQC approach to inspection. Services are rated according to whether they are safe, effective, caring, responsive and well-led.

‘It’s amazing,’ says Ms Watt. ‘Everyone has done so


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