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Career advice

Unexpected lessons from ‘difficult’ patients

'Difficult' patients can be hard to like, which can in turn affect the care they receive. But make the effort to step into their world and you can transform the relationship
Difficult patient

'Difficult' patients can be hard to like, which in turn can affect the care they receive. But make the effort to step into their world and you can transform the relationship

One of our dogs, Ben, is a timid little thing, on a lead he can bark and growl and to the untrained eye he must appear aggressive at times. I won’t lie, being Ben’s ‘mum’ isn’t always easy, but our breakthrough came when we started to view things from Ben’s perspective; his behaviour is rooted in fear and this is not his fault.

Over time we have learned how to keep Ben safe and happy. However, an unexpected bonus is that we have also discovered a great deal about ourselves. Our notion of a ‘good’ dog brought us nothing but stress.

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