Dealing with conflict Part 1: Within the team
Working in a caring profession does not give you immunity from tensions with colleagues. Fortunately, there are techniques you can use to stop normal conflict becoming a problem
You are sitting down to a family dinner when suddenly the tension shifts in the room. Someone has said something that irks another member of the family. Bang go your hopes that this reunion would be different.
Don’t worry, your family is perfectly normal. When any group of people come together regularly, or for a prolonged period, some degree of conflict is inevitable.
Though you have a professional duty to work cooperatively with your colleagues, the reality is that disagreements are unavoidable. But you can prevent everyday squabbles from escalating to the point where team efficiency and patient safety are adversely affected.
Conflict needn’t be bad
Workplace conflicts are challenging...
Want to read more?
Unlock full access to RCNi Plus today
Save over 50% on your first three months:
- Customisable clinical dashboard featuring 200+ topics
- Unlimited online access to all 10 RCNi Journals including Nursing Standard
- RCNi Learning featuring 180+ RCN accredited learning modules
- NMC-compliant RCNi Portfolio to build evidence for revalidation
- Personalised newsletters tailored to your interests