Expert advice

Workplace: How can I mediate between two colleagues?

Zeba Arif advises on how to mediate between colleagues

I have been approached by a ward manager who feels she is being bullied and harrassed by her line manager. How can I mediate between them?

Mediation can be an effective way of solving conflict between staff members. It signifies a willingness for people to work together to discuss their differences in a constructive way, before going down the official grievance route.

Preparation is essential to effective mediation. In this case, you have to ascertain what has upset the ward manager, so you can determine whether the line between supervision and bullying and harassment has become blurred.

For example, is the line manager pushing constantly and finding fault with everything? Are inappropriate comments made in front of other staff or patients?

Seek clarification

The line manager may have intended to provide


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