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Jane Bates: Why don’t people use the phone any more?

Finding time to send an email while coping with a ward full of demanding patients is a step too far for Jane Bates. 
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Finding time to send an email while coping with a ward full of demanding patients is a step too far for Jane Bates

‘Ping me an email’. To most people, those four little words are quite innocuous, nothing to stir the soul or incite anyone to wrath. But to a nurse…

Here’s the scenario. I needed some urgent information about a patient and, silly me, I thought a phone call might suffice. But no, they wanted an email.

The ward was full, half a dozen people were simultaneously demanding my attention, and the only thing ‘pinging’ was the last-straw button in my brain.

My answer was something between a growl and a bleat. ‘I’m clinical!’ I heard myself saying.

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