Comment

Jane Bates: Please don’t make me ask ‘How did I do?’

The awkward process of gaining feedback for revalidation is proving something of a headache for Jane Bates.
feedback

The awkward process of gaining feedback for revalidation is proving something of a headache for Jane Bates

Here I am, gaunt, twitching with stress, and bug-eyed. Just another nurse revalidating, in other words.

As I am such an IT dinosaur, the second-worst thing about the process is having to submit it online. The third-worst is having to corral colleagues for input, in the middle of holiday time.

But worst of all is the feedback from patients. I dont know about you, but I find it difficult, nay impossible, to ask a patient to feedback on my performance. What if they thought I was only treating them well for the sake of a glowing report?

Embarrassing

When a patient is leaving your care,

...

 

The awkward process of gaining feedback for revalidation is proving something of a headache for Jane Bates

feedback
Feedback comes in various forms, but you can't send a hug to the NMC.
 Picture: iStock

Here I am, gaunt, twitching with stress, and bug-eyed. Just another nurse revalidating, in other words.

As I am such an IT dinosaur, the second-worst thing about the process is having to submit it online. The third-worst is having to corral colleagues for input, in the middle of holiday time.

But worst of all is the feedback from patients. I don’t know about you, but I find it difficult, nay impossible, to ask a patient to feedback on my ‘performance’. What if they thought I was only treating them well for the sake of a glowing report?

Embarrassing

When a patient is leaving your care, you have to think of their mindset – either they are rejoicing because their medical ordeal is all over and normal life can be resumed, or anxious and stressed because the outcome has not been good. To ask, ‘How did I do?’ in this context would sound self-centred and be embarrassing.

We do get feedback, of course, but a hug or a peck on the cheek, even eyes tear-filled with heartfelt gratitude are hardly demonstrable evidence for the Nursing and Midwifery Council. Neither are the boxes of biscuits, because they disappear within seconds.

Perhaps chocolatey fingerprints would do, but you can’t send those online. See what I mean? You just can’t win. No wonder nurses leave the profession rather than revalidate. When I write my next column, I may well be clutching my P45.

Deep breaths…


Jane Bates is an ophthalmic nurse in Hampshire 

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