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Jane Bates: Beware the impatient patient

Despite the fast pace of today’s society, delivering safe and effective care does not happen in an instant, says Jane Bates.
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Despite the fast pace of today’s society, delivering safe and effective care does not happen in an instant, says Jane Bates

‘How long will we be, nurse?’ This is the question that sends my spirits downhill faster than a mountain bike on skis.

Patients are warned in advance that their pre-operative assessment can take up to two hours, but for the ‘how long’ person that is too vague. Their time is precious, they want you to be specific, and they want you to be quick.

Other patients and their families bring their Kindles or crosswords in an attitude of quiet acceptance. They know that hospital visits are unpredictable and they understand that no one can foretell what will happen because the variables are so numerous.

A little patience

But

...

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