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Citizens Advice launches service at hospital

Patients can combine a trip to hospital in Wales with gaining access to financial help and support, following the launch of a new Citizens Advice service.
Citizens advice launch

Patients can combine a trip to hospital in Wales with gaining access to financial help and support, following the launch of a new Citizens Advice service.

The organisation will be holding sessions every Wednesday at University Hospital Llandough to help people improve their health and well-being.

The service will be available to anyone who requires support and advice on issues relating to welfare benefits, debt, housing, employment, discrimination and consumer issues.

Cardiff and Vale University Health Board patient experience lead nurse Jane Rowlands-Mellor welcomed the initiative. There are a number of issues that can cause undue stress to our patients, families and staff members, potentially affecting their health,

Patients can combine a trip to hospital in Wales with gaining access to financial help and support, following the launch of a new Citizens Advice service.


Cardiff and Vale University Health Board’s voluntary services manager Michelle Fowler (left)
and patient experience lead nurse Jane Rowlands-Mellor (right) with Julian Osbourne
from Citizens Advice at the launch. Picture: Cardiff and Vale University Health Board

The organisation will be holding sessions every Wednesday at University Hospital Llandough to help people improve their health and well-being.

The service will be available to anyone who requires support and advice on issues relating to welfare benefits, debt, housing, employment, discrimination and consumer issues.

Cardiff and Vale University Health Board patient experience lead nurse Jane Rowlands-Mellor welcomed the initiative. ‘There are a number of issues that can cause undue stress to our patients, families and staff members, potentially affecting their health,’ she said.

‘By having Citizens Advice staff available on site at our hospitals, providing support and advice, it could alleviate some of the stresses that can have an adverse effect on their well-being.’

The move is funded by the Welsh Government’s Better Advice: Better Lives project, part of which focuses on establishing Citizens Advice services in health outreach settings. It aims to maximise income for people living in deprived areas whose health is likely to be affected by poverty.

To make an appointment with the service at University Hospital Llandough service call 02920 871016.


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