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Leaders at two London trusts reveal how they empowered staff to improve practice

Leaders at two London trusts reveal how they empowered staff to improve practice

  • Invite ideas and involve all staff in decisions, not just senior nurses
  • Move away from blame and learn from failure
  • Set up small projects looking at ways to improve staff fulfilment

Four years ago, Barts Health NHS Trust – one of the largest in the country – was placed in special measures after a Care Quality Commission (CQC) inspection found serious failures in the quality of care at some of the trust’s hospitals.

Chief nursing officer Caroline Alexander joined the trust a year later, in 2016. ‘Staff felt very burnt,’


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