Patient view

Nurse went the extra mile to get me specialist care

Angela Whiting was at a local hospital, in pain and upset, when staff nurse Elizabeth Mullis tracked her down and arranged for her transfer to a burns unit.
angela

Angela Whiting was at a local hospital, in pain and upset, when staff nurse Elizabeth Mullis tracked her down and arranged for her transfer to a burns unit.

Back in January, I dropped a pan of boiling, starchy water on my foot and was admitted to my local hospital. However, the burns severity grade 3 was not recognised for more than a week.

However, the team sent pictures of the wound to the burns unit at Chelsea & Westminster Hospital in London, which were picked up by staff nurse Elizabeth Mullis.

She tried to locate me at my local hospital but could not find my details in the system. After trawling through the correspondence she had, including emails, she eventually found a phone number and called it.

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Angela Whiting was at a local hospital, in pain and upset, when staff nurse Elizabeth Mullis tracked her down and arranged for her transfer to a burns unit.

Back in January, I dropped a pan of boiling, starchy water on my foot and was admitted to my local hospital. However, the burn’s severity – grade 3 – was not recognised for more than a week.


Angela Whiting was transferred to Chelsea & Westminster
Hospital in London for burns.

However, the team sent pictures of the wound to the burns unit at Chelsea & Westminster Hospital in London, which were picked up by staff nurse Elizabeth Mullis.

She tried to locate me at my local hospital but could not find my details in the system. After trawling through the correspondence she had, including emails, she eventually found a phone number and called it.

Taking action 

It happened to be mine and the call came at a difficult time. I was upset, in pain and feeling sick.

I didn't know what was happening with my care, but on speaking to me, Liz immediately took action by calling the nurses’ station at my hospital.

She arranged for me to be transferred to her unit at the Chelsea & Westminster straight away. When I arrived, there was a team of people waiting for me, and within 45 minutes they had a plan in place.

Serious infection

I had developed a serious infection in my foot, leg and also my arm. My leg was bandaged up to my thigh because the infection had spread.

My head was all over the place, but Liz went the extra mile to talk me through what exactly was happening and what treatment I would need.

Most importantly, she reassured me that I was in the right place and that the team would get me well again.

Exceptional care 

My care at the  Chelsea & Westminster Hospital was exceptional, from the catering staff to the nursing staff and consultants.

I can’t thank them enough, but Liz stands out. She may have saved my life by going out of her way to arrange my transfer.

I am still receiving treatment at the hospital, but it could have been so much worse without her intervention.    

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