Patient view

Nurse Matthew Ridout made mum feel she was not ‘just another patient’

Family’s praise for hospital staff nurse Matthew Ridout
Matthew Ridout

Matthew Ridout gave outstanding care to my 85-year-old mother during her stay at Ysbyty Ystrad Fawr hospital in Ystrad Mynach, south Wales following a stroke.

The stroke was severe and affected her left side, and she arrived confused, anxious and in extreme pain.

Luckily Matthew was the staff nurse on duty and we, as a family, were so grateful because he instantly made a bond with my mother. His kind, caring and sympathetic manner put her at ease and provided reassurance.

Sensitive approach

Despite his young age, Matthew possesses an ability not only to provide excellent nursing care but to understand and respond to each patients situation.

My mum struggled immensely to deal with the loss of her independence and Matthew responded in a way that enabled her to cope. He helped her believe that things would improve, which thankfully they did.

He made mum

...

Matthew Ridout gave outstanding care to my 85-year-old mother during her stay at Ysbyty Ystrad Fawr hospital in Ystrad Mynach, south Wales following a stroke.

The stroke was severe and affected her left side, and she arrived confused, anxious and in extreme pain.

Luckily Matthew was the staff nurse on duty and we, as a family, were so grateful because he instantly made a bond with my mother. His kind, caring and sympathetic manner put her at ease and provided reassurance.

Sensitive approach

Despite his young age, Matthew possesses an ability not only to provide excellent nursing care but to understand and respond to each patient’s situation.

My mum struggled immensely to deal with the loss of her independence and Matthew responded in a way that enabled her to cope. He helped her believe that things would improve, which thankfully they did.

He made mum feel she was not just another patient but someone he cared about, and he would do whatever was within his power to get her on the road to recovery and beyond.

There for us

I can recall some examples of Matthew going above and beyond duty of care. He popped in to see mum to check she was okay either at the beginning or end of a shift or at break time.

He recognised the pain mum was in and looked for ways to ease it, such as by massaging her legs at times when the pain was so intense that sleep was almost impossible. He made time to discuss mum’s medication with the doctors and to make suggestions based on his observations. He kept us as a family up to date – he was a friendly face and someone mum really looked forward to seeing.

Matthew was there for us, making time to listen to our concerns and act on them or provide assurance as appropriate.

He made a lasting impression on my mum, on me and on the rest of the family. He is a kind, proficient, dedicated and immensely caring individual and I hope that if I ever have to be admitted to hospital, a nurse like Matthew will be there.

Author

Janet Cornwall
 

 

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