Patient view

Knowledgeable, caring nurse eased our stress after heart scare

Sharon Heywood praises the care her husband received from heart failure specialist nurse Kieley Lewthwaite.

Sharon Heywood praises the care her husband received from heart failure specialist nurse Kieley Lewthwaite.

After my 52-year-old husband Dave survived a sudden heart attack with cardiac arrest he was referred to Kieley Lewthwaite, a heart failure specialist nurse at Fairfield General Hospital, Pennine Acute Hospitals NHS Trust.

‘So grateful’ – Sharon Heywood and husband Dave

We were anxious and worried when we went to the first appointment but Kieley spent two hours listening to our fears and concerns and answering all our questions – even though it ran into the lunch period. 

We never felt rushed and left feeling valued and that we were in the safe hands of a highly motivated, skilled and knowledgeable practitioner.

Kieley knows medications inside out, as well as the heart and its problems, conditions and treatments. She took time to encourage my husband to improve his fitness and well-being. 

Kieley arranged for my husband to have a range of tests, which should have been done by another hospital, and rang numerous people there to chase my husband’s records.  

Symptoms disappeared

She kept us informed through letters and phone calls and even helped with insurance documents when my husband was upset because another hospital had not done so. 

She recognised when my husband’s symptoms related to his medication rather than his heart problems and changed his regimen – the symptoms disappeared.

I am aware that for a specialist nurse some of these things should be the norm. However, Kieley never fails to smile and takes time to listen to every patient she sees, because she cares. 

During our consultations she has been accompanied by both nursing and medical students. With my husband’s consent, she spent time describing his experience to them while sharing her knowledge, but the entire time she ensured my husband remained the focus of her attention – a skill many could learn from.

Nurses of this calibre should be recognised and celebrated, and my husband and I feel so grateful to her for her exceptional care, yet we feel those words are not enough.

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