Patient view

‘Kate always treated me as a person, as well as a patient’

Laura Quigley says her inflammatory bowel disease nurse specialist Kate Blight has been a vital source of support
Laura Quigley

Laura Quigley says her inflammatory bowel disease nurse specialist Kate Blight has been a vital source of support

Laura Quigley says her IBD nurse specialist was always available to discuss her care or any concerns.

I was diagnosed with ulcerative colitis in 2008 and since then my inflammatory bowel disease (IBD) nurse specialist Kate Blight has been a vital member of the team overseeing my treatment. During a 3-year period when my health deteriorated and my hospital visits increased, she went beyond the call of duty many times to provide the best patient care.

Kate, who works at Frimley Health NHS Foundation Trust, provides advice and support for patients via the hospital IBD telephone helpline. She is able to pass on test results as well arrange fast access to help in emergency situations. When it wasn't possible for me to call during the helpline hours,

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Laura Quigley says her inflammatory bowel disease nurse specialist Kate Blight has been a vital source of support


Laura Quigley says her IBD nurse specialist was
always available to discuss her care or any concerns.

I was diagnosed with ulcerative colitis in 2008 and since then my inflammatory bowel disease (IBD) nurse specialist Kate Blight has been a vital member of the team overseeing my treatment. During a 3-year period when my health deteriorated and my hospital visits increased, she went beyond the call of duty many times to provide the best patient care.

Kate, who works at Frimley Health NHS Foundation Trust, provides advice and support for patients via the hospital IBD telephone helpline. She is able to pass on test results as well arrange fast access to help in emergency situations.  
 
When it wasn't possible for me to call during the helpline hours, I was able to email Kate to ask a question or to arrange an alternative time to call. Knowing I was able to contact someone at the hospital who knew my medical history reassured me that I would be able to access the care or treatment I needed when my health was at its worst.

She also helped me with emergency outpatient appointments, advice on new treatment options and organising last-minute prescriptions. 

Unfailing support

In July 2013 I was admitted to hospital unexpectedly after a colonoscopy and Kate took time to visit me throughout my 3 weeks on the ward. As this was my first experience as an inpatient, I initially found the situation overwhelming and scary. Kate’s visits were much appreciated as they went a long way towards easing my worry. 

She later took time to support me through my decision to have multiple surgeries, the most difficult decision I have had to make regarding my health. She listened to the questions and concerns I had before my operations and again took time to visit me on the ward when I was in hospital.

Kate also remains the only clinician to have asked about my psychological well-being throughout my various treatments and surgeries.

As a patient, you can often feel you are defined by your condition, treated as a disease or referred to as a patient number or an appointment time. In addition to going beyond the call of duty, Kate never failed to treat me as a person, before helping me as a patient.

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