Patient view

Caring nurse made me feel I wasn’t forgotten

After his hip replacement surgery, Chuck Pixley was most impressed by the care he received from nurse Eugenia Ventura.

After his hip replacement surgery, Chuck Pixley was most impressed by the care he received from nurse Eugenia Ventura

eugenia
Nurse Eugenia Ventura.

Eugenia Ventura looked after me on only one shift, but even in that short time she made a big impression.

After hip replacement surgery at Kaiser Permanente Hospital in Vallejo, California, I was taken from recovery to my room. I’d only been there a few moments when I met Ms Ventura. She was friendly and made me feel welcome right away.

I’d been in hospital in the past, but Ms Ventura came by much more often than any staff had done during those stays. Sometimes she only stopped for a couple of minutes, but I never felt forgotten.

She never seemed rushed or unsure of herself. This is what so impressed me about Ms Ventura – when you feel your caregiver is competent it certainly makes it easy to relax. She was always professional and in control.

Tough job

Nurses have a tough job. No patient wants to be in hospital, and some are in a lot of pain. Some make it hard on the nurses. It is easy to tell which nurses want to be there, and Ms Ventura certainly does. She was always smiling.

The evening I was there she came by about 45 minutes before her shift finished to give me medication and check on me. I thought that would be the last time I would see her. She said she would try to stop by to say goodbye before she went home. I thought this was nice and way above the call of duty, but she did what she promised and that said a lot about her.

She even said would try to stop by the following day before her shift started, because she was going to be on another floor. 

The staff were so efficient that I was actually on my way home before Ms Ventura’s shift started the next day. I'll never know if she did stop by, but my guess is she did.

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