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Struck off: the nurse who made ‘serious’ mistakes while answering 999 calls

Former clinical nurse supervisor told the NMC he worked in a knife-edge role

Former clinical nurse supervisor told the NMC he worked in a knife-edge role


Picture: Alamy

An ambulance trust nurse who admitted making errors of judgement like, he said, 'most clinicians in a knife-edge occupation’ has been struck off the register.

Clinical nurse supervisor Peter Hammond admitted repeated mistakes while taking calls for South East Coast Ambulance Service NHS Foundation Trust, including sending an ambulance to the wrong address.

'I made mistakes – like most ambulance clinicians'

The nurse, who has more than 40 years' experience, told the Nursing and Midwifery Council (NMC) in an email: 'I have made mistakes and most ambulance service clinicians… will admit to having made errors of judgement in a knife-edge occupation.

'I have already put all those wonderful hard-working years of nursing behind me and I now wish to move on.’

The incidents, which took place in 2014 and 2015, included failure to ask whether a patient’s slurred speech was normal, using a leading question and failing to escalate a call. He did not select ‘severe pain’ as an option in his online system, despite being told a patient was rocking on her hands and knees in pain.

Mr Hammond recorded ‘no’ to the question, ‘Is there any pain going to the arm, neck or jaw?’ despite the patient's answer being ‘Yes, I’ve got pains all over my body now’.

He was due to attend an NMC fitness to practise hearing in January on a review of a six-month suspension order. However, Mr Hammond told the regulator he was 'completely done with nursing' and no longer wanted to be involved with the process.

Failures that would have caused harm

In his absence, the NMC found the shortcomings in Mr Hammond’s practice were ‘wide-ranging, serious, and would have caused harm to patients’.

Mr Hammond, who had been suspended for two years, had not taken any steps to correct his failings. The panel concluded a striking-off order was the only appropriate sanction to protect the public.

A South East Coast Ambulance Service spokesperson said: 'We take patient safety very seriously. We assisted the NMC with its investigation and took appropriate action when these concerns came to light.'


Related material

NMC hearing paper


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