Inpatient feedback highlights gulf in trust performance

The Care Quality Commission (CQC) has published the results of its 12th annual hospital inpatient survey, revealing little improvement in the way patients rate the care they receive.

Picture credit: Alamy

On the surface, the findings are positive – 84% of the 59,000 patients surveyed across England rated their overall experience as seven or higher out of ten. However, more than two fifths (42%) said there were delays in being discharged from hospital, with 61% citing the main reason as waiting for medicines. Of those delayed, 23% waited for longer than four hours.

The survey, conducted with patients who stayed in one of 154 acute and specialist NHS trusts for at least one night during June, July or August 2014, is compared with the findings from the previous year.

CQC deputy chief inspector of hospitals Edward Baker has called on senior staff to review their results and see where improvements can be made.

How the trusts compare ▶

More than 100 trusts were rated as performing about the same as other organisations in either all


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