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Rudeness upsets colleagues and poses risk to patients

Being on the receiving end of incivility is always unpleasant but in a healthcare setting it can be dangerous
Picture shows two women in scrubs, the older one frowning at the younger one, who is looking at a folder. Being on the receiving end of incivility is always unpleasant but in a healthcare setting it can be dangerous.

Being on the receiving end of incivility is always unpleasant but in a healthcare setting it can be dangerous

  • Minor incivility by leaders and managers makes staff feel they are being screamed at
  • Rudeness affects quality of work and makes people less willing to help others
  • The Civility Saves Lives project, run by healthcare professionals, reveals how to challenge incivility with compassion

When Denise Guzdz heard about the Civility Saves Lives project it struck a chord with her. Having been through bruising experiences in her own professional life, the senior nurse understood the wide-ranging and devastating effect that incivility can have. She decided to do something about it.

‘Nobody should be allowed to talk to someone in a way that makes them feel bad, whether it’s intentional

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