Career advice

Communication: Assert yourself, in a good way

With resources stretched to the limit, good communication is more important than ever to ensure safe and effective care. In the first of a three-part series, Mandy Day-Calder looks at how to develop an assertive style

With resources stretched to the limit, good communication is more important than ever to ensure safe and effective care. In the first of a three-part series, Mandy Day-Calder looks at how to develop an assertive style

Regardless of what field of nursing you are in, how you communicate is an integral part of the care patients receive. If you reflect on any treatment plan you will discover layers of communication, such as between GP, patient, carers, relatives, emergency staff, ward staff and community teams.

Yet unlike mastering clinical skills, it can be hard to quantify what exactly is ‘good’ communication. Often, it’s only in hindsight that we see where and why it has broken down.

The Oxford dictionary defines communication as ‘the imparting or exchanging of information by speaking, writing, or using some other medium’.

It’s the way you

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