Expert advice

Hand hygiene: how to get it right and avoid skin damage

Is your approach effective? We look at best practice and what the experts say

Empathic care: can it be taught and how does it help patients?

It can calm anxiety and improve outcomes, but it can also boost staff well-being

Anti-strike law: what does it mean and can I be compelled to work?

The power the legislation gives employers, and the implications for future strike action

What discounts can you get this summer as a NHS worker?

Take advantage of special offers, including holidays, meals and theatre trips

What is your body language saying to patients? Tips for improving communication

How small adjustments to your body language can help build the therapeutic relationship

Tax refunds: how to make sure you are getting what you are owed

You may be able to claim hundreds of pounds in backdated tax relief for work-related costs

How words can hurt: tips on avoiding language that stigmatises patients and diseases

Certain terms have the power to belittle or frighten patients, and even affect outcomes

Blood transfusion risk: what you need to know to practise safely

How to avoid mistakes in the process that can have devastating consequences

Survival guide to working in the hot weather: how to stay cool on shift

Nursing work can be extra-punishing in the heat, but some simple actions can help

What to do if you are not getting the training you need

Your options if you lack study time or clinical supervision for professional development

Strike ballot: what are the next steps, and is fair pay still possible?

With further industrial action off the table in England, we consider the implications

Active listening: what is it and how can I use it effectively?

Tips on honing your communication skills to improve outcomes

Find the right words: how to support colleagues’ English language competence

Verbal and written skills are safety-critical, so staff from overseas may need support

Giving first aid outside the workplace: what are your responsibilities?

The legal and moral requirements for off duty staff and what the NMC says

Do I have the right to refuse to care for a patient without risking my NMC registration?

Here’s what you need to know about when refusal to treat can and cannot be justified

Is ‘nurse’ title finally about to be protected in law?

A review may lead to regulation of the title, a move seen as important for patient safety

Sickness absence and how your employer keeps tabs on your attendance

Can HR monitoring tool spot the difference between a duvet day and genuine incapacity?

How to cope with hay fever symptoms when you’re at work

Symptoms can be debilitating so it’s best to be prepared for pollen season

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