Practice question

Using an open stance, a courteous manner and avoiding defensiveness may influence an interaction with a complainant.

How can I create a culture where staff resolve and learn from complaints?

The ASSIST model of communication can help resolve complaints swiftly

Three senior nurses discussing a series of Post-It notes with ideas written on them: good nursing leadership when practising innovation is vital to quality patient care

How can I use my leadership skills to champion innovation?

Good leadership when practising innovation is at the core of quality patient care

Nurses administering medications: most medication errors happen during the administration process

How should nurse managers respond to medicine administration errors?

A skilled response can enourage a culture of safety, openness and positivity

How can I recognise and support staff with compassion fatigue?

Identifying the signs and supporting individuals and teams to increase emotional resilience

How can critical thinking make me a better nurse?

Critical thinking can help nurses provide excellent care and improve patient well-being