Access to older people's services is 'complicated and confusing', CQC says

Report suggests integration can improve services, but highlights navigation difficulties 

Report suggests integration can improve services, but highlights navigation difficulties

The Care Quality Commission’s (CQC) State of Care report for 2017/18 has good and bad news for older people’s services in England.

First the good news. Care for older people is generally of high quality. Whether it is in hospital, the community or across social care, most services are rated as ‘good’ (Figure 1).

The bad news is that older people are finding it increasingly hard to access services.

The CQC points to Age UK figures showing 1.4 million older people do not


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