Communication in leadership

This is a summary of the peer-reviewed article: Exploring the role of communication in effective nurse leadership and patient care by Beth McKillen

The article explores how communication is a vital tool in enabling nurse leaders to motivate their team members and advocate for patients.

Redefining leadership in nursing

The concept of leadership in nursing has traditionally been associated with a dominant personality, but effective leadership can also be more subtle. For nurse managers, leadership involves inspiring teamwork and collaboration rather than merely issuing commands. This approach can empower staff, boost morale and lead to safer, person-centred care.

Budget constraints and staff shortages mean that nurse managers need to motivate their teams and ensure effective communication, which is crucial for providing safe and effective care.

Leadership styles in nursing

Leadership, once seen as a top-down approach, now emphasises qualities such as collaboration, accountability and a positive mindset. Effective leadership transcends job roles, and anyone can develop the traits necessary to lead.

Communication skills are particularly vital, as they help nurse managers convey their values and goals to team members and ensure that care remains consistent and safe. Verbal and non-verbal communication have important roles in effective nursing practice. Techniques include:

• The ‘seven Cs’ framework (clear, concise, concrete, correct, coherent, complete and courteous) provides a structure for nurse managers to promote effective communication.
• Role-playing scenarios and team training can support nurses to develop their communication skills, preparing them to interact confidently with patients and colleagues.
• Non-verbal communication, such as facial expressions and body language, also has a crucial role in nursing.
• Emotional intelligence is an important aspect of non-verbal communication, enabling nurse managers to gauge their staff’s readiness for constructive feedback and motivate them to perform optimally.

Written communication

Written communication is often overlooked in nurse leadership, but it is essential for accurate documentation and clear communication. Nurse managers should ensure that their teams use specific, jargon-free language in patient records to avoid misunderstandings. Regular audits of documentation can help identify areas for improvement, leading to better patient outcomes.

In addition to clinical writing, academic writing enables nurse managers to contribute to the profession’s evidence base and inspire colleagues to pursue their own research and writing.

Overcoming challenges

Challenges in communication, such as a lack of assertiveness or confidence among staff, can hinder effective care. Nurse managers should provide support and create an environment where nurses feel comfortable raising concerns.

Effective leadership in nursing is not limited to traditional authoritative roles but is about fostering collaboration, communication and continuous improvement. By developing these skills, nurse managers can ensure their teams provide safe, high-quality care.

Disclaimer
This summary was generated using an AI tool (ChatGPT) and checked via in-house editorial processes. While we strive for accuracy and quality, please note that we cannot guarantee this summary will be entirely error-free. We do not assume any responsibility or liability for the use or interpretation of this content and recommend referring to the original article.

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