Policy briefing

Complaints about the NHS

The latest policy on complaints and what it means for healthcare professionals.
Complaints

The latest policy on complaints and what it means for healthcare professionals.

Essential facts

NHS Digital has published statistics on written complaints about the NHS for 2016-17, which reveal that complaints about nurses have risen.

The health service complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment. All NHS organisations in England are required to operate it.

The latest data cover the number of written complaints made by or on behalf of patients received between 1 April 2016 and 31 March 2017, covering secondary and primary care.

What’s new?

NHS Digital figures show that, last year, nurses were the subject of the most written complaints after

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