How nurses can manage conflict with children’s families

Expert advice on understanding and managing conflict in children and young people’s healthcare and how nurses can best communicate and listen to families

• Advice on how to avert conflict in the care of children and young people and what to do when it occurs
• Families often need time to talk and be listened to and good listening and communication skills are vital
• What to consider when assessing a child’s capacity to consent to treatment

Managing conflict is an essential skill for all nurses. But when the family of a child or young person being cared for is involved, it can be a particularly sensitive challenge.

There is a lot