Planet Rachael: why the Curly Wurly theory could extend to managing emergency department expectations
A long wait in an emergency department underlines the wisdom of telling people the true situation at the outset
There’s been much in the news about the failure of emergency departments (EDs) to meet targets and about patients in corridors and, literally, on the floor, as they wait to be seen.
For those in the know, the failure is not in EDs but in social care, which if working to its optimum would allow EDs to function exactly as they should.
I had cause to accompany Rachael to an ED recently with a suspected fracture. We waited more than eight hours to be seen. Not ideal, but also not unexpected...
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