Mental health triage team ensures people in crisis receive appropriate care

A multidisciplinary team is aiming to improve how emergency services respond to people who are in mental health crisis
The team

Paramedics have joined police and mental health nurses to improve how emergency services respond to those who call 999 when in mental health crisis

The Mental Health Triage Hub based at Derbyshire Constabulary’s call centre in Ripley began as a pilot in 2014. Its focus was specialist intervention when police were considering using Section 136 of the Mental Health Act, which officers can apply if they suspect a person has a mental illness and needs ‘care and control’ in a place of safety.

As part of the pilot, a mental health nurse would accompany a police officer, in an unmarked car, to incidents where a mental health issue was suspected.

The local trust, Derbyshire Healthcare NHS Foundation Trust, also placed nurses in an NHS 111 call centre to respond to mental health-related calls.


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