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How to improve nurse-patient communication in the ED

Distressed people can struggle to process information and what they are being told, so emergency department nurses need be adaptable in how they communicate

Distressed people can struggle to process information and what they are being told, so emergency department nurses need be adaptable in how they communicate

  • Physical, psychological and social factors are among the barriers that hinder communication with patients in emergency departments
  • Strategies nurses can use include making a ‘bubble’ to shut out distractions by sitting at the patient’s level and making direct eye contact
  • It also helps to build a rapport by breaking down information into manageable chunks and check they understand each part as you go along

Effective communication between nurses and patients is vital to providing good care.

It can help patients to manage their condition, ease

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