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What is a hospital receptionist’s duty of care?

Following a Supreme Court ruling, emergency department clerical staff may require closer relationships with clinical teams
Justice_for_Admin_Staff

Following a Supreme Court ruling, emergency department clerical staff may require closer relationships with clinical teams

In 2010, 26-year-old Michael Darnley was the victim of an assault. He sustained a head injury and was taken by a friend to the emergency department (ED) at Mayday Hospital, Croydon.

When Mr Darnley arrived at the reception desk and booked in, the receptionist advised him he would have to wait about 4-5 hours.

Mr Darnley felt unwell, decided not to wait in the waiting room and went home. He did not wait to see the assessing clinician.

His decision not to wait was based on allegedly misleading advice provided by the receptionist.

A short time later, Mr Darnley collapsed at home and an ambulance was called. On his return to the ED his level of consciousness was reduced and his GCS score

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