'One of the most important things is the power of deep listening'
Greater Manchester Health and Social Care Partnership lead nurse for primary and community care Louise Brady explains her committment to service improvement
Greater Manchester Health and Social Care Partnership lead nurse for primary and community care Louise Brady explains her commitment to service improvement
What is your job?
I am responsible for leading the development, implementation and delivery of a city-wide, general practice nurse education and training programme.
This involves providing mentorship and clinical supervision, advice and guidance to experienced staff, as well as support to nursing students who are new to primary care.
I also work as a community volunteer, to support local residents and build bridges between individuals, professionals and communities, across different networks.
What do you enjoy most about your job?
I work in partnership with local communities to inform the programmes we deliver.
I am proud of the work that comes from group consultations for long-term conditions and the integrative way of working means better outcomes for all those involved.
As a primary care nurse, I nurture and value the relationships with those we care for; there is nothing more rewarding than being a part of positive change.
What do you do in your free time?
I love to sing and dance. Music acts as a vehicle for friendship as well as being a great way to connect with people.
A few years ago, my colleagues and I started a ‘Twitter disco’. It started out with us tweeting cheesy songs, but has since turned into a monthly activity, sometimes live and sometimes virtually. All sorts of people share their favourite songs, from all genres, just for a bit of fun.
We’ve managed to raise over £2,000 for different charities through the discos too: a rewarding and enjoyable way to spend my free time.
What achievement makes you most proud?
In December, we celebrated the achievements of a patient-led educational programme for primary and community care nurses, developed in collaboration with the heart failure charity, Pumping Marvellous Foundation.
The programme looked to elevate heart failure diagnosis and treatment in the clinical community and among the general public across Greater Manchester.
The development of the programme was a collaborative effort, with healthcare and allied professionals all supporting the charity and the heart failure community.
This is special. There is no point in clinicians simply saying ‘this is what we need to do’; with this project, the community told us what was actually needed.
Patients with heart failure face misdiagnosis in primary care and, with services struggling to manage patients who have left specialist care, increased awareness was needed.
We have been able to carry this through, working towards a wider goal of preventing 600 deaths from cardiovascular disease in Greater Manchester by 2021. Definitely something to be proud of.
What makes a good nurse leader?
Someone once told me that I have an irrational level of commitment; I certainly took it as a compliment.
People who are deeply committed to what they believe in are the ones who succeed. It’s important to be inquisitive, and look out for new ideas and ways to improve, support and enable those around you.
What advice would you like to pass onto students and junior staff?
Always stay true to yourself and your values. Values don't start or stop when you get into the clinic or when you go home; they are a part of who you are and what you are passionate about.
One of the most important things to be aware of is the power of deep listening. This is more than a valuable social habit; it can transform the way we work with others.
Having the time and space to be heard, and speak openly and honestly, is the key to affecting positive change.