Active listening in nursing: what is it and how can I use it?

Good communication with patients and colleagues is essential for effective care and active listening can improve outcomes. Follow our tips on how to hone your skills

When speaking to patients and colleagues, it is vital that nurses can communicate information clearly – but taking in other people’s responses is just as important.

NHS England has published guidance on a key technique known as active listening, which can improve communication and outcomes in healthcare.

What is active listening and when should nurses use it?

British Association for Counselling and Psychotherapy (BACP) governor Ewan Irvine says: ‘Active listening is much more than hearing the words spoken by someone – it’s the