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How a nurse-led GP liaison service has helped to streamline the patient journey   

Service manager and community liaison Sally Shaw explains how she helped develop a service to improve communication with local GPs
Sally Shaw GP liaison service manager

Service manager and community liaison Sally Shaw explains how she helped develop a service to improve communication with local GPs

When I was given the chance to take a six-month secondment from my community nursing role to develop a new model of working that would streamline the way GPs could refer patients for same-day hospital assessment I saw it as a great opportunity. Now, 11 years on, Luton’s GP Liaison Service – believed to be the only nurse-led service of its kind in the country – handles around 650 referrals a month covering four clinical commissioning groups (CCGs).

Initially, I was joined by another band 6 nurse to deliver this service funded by the primary care group as part of our funding contract; now we are an integral part of the integrated discharge team (IDT) run by Cambridgeshire Community

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