Career advice

Making the most of complaints

Her role as a clinical adviser to the health ombudsman reminds Cherilee Angland that little things can make a big difference to patients. Kathy Oxtoby reports

Her role as a clinical adviser to the health ombudsman reminds Cherilee Angland that little things can make a big difference to patients. Kathy Oxtoby reports

Cherilee Angland’s advisory role sits alongside the daily demands of her clinical work.

Dealing with complaints from patients can be challenging. But for practice nurse Cherilee Angland, the process reminds her not to be complacent about care.

As a clinical adviser for the Parliamentary and Health Service Ombudsman (PHSO), Ms Angland feels strongly about her role because it gives her the opportunity to improve patient care. ‘It reminds me who is important – the patient,’ she says.

Requirements of the PHSO clinical adviser role include:

A nursing degree.

Nursing experience.

...

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