A new year’s email gave Wendy Johnson the chance to celebrate a breakthrough in quality improvement
Will rethinking the concept of accountability shift the individual blame culture in the NHS?
Talking to patients and those close to them, as well as checking health passports, can help to improve treatment
The devil is in the detail – and especially relevant in patient feedback writes Wendy Johnson
Wendy Johnson wants to know how you tell the difference from good quality and bad quality care, and what it means to her daughter Rachael who has autism
Wendy Johnson wants to know whether we should walk before we can run when it comes to new plans for a digital NHS, set out by Jeremy Hunt
Self-managing at work is a big task. But so are the demands of the job. Wendy Johnson tells you to be more dog and live life for now, instead of planning all the time.
Wendy Johnson's daughter Rachael got her first tattoo following years of talk and no action. Here, she discusses who was in more pain – Rachael or herself.
The nuances and ambiguities of the English language can lead to misinterpretation, so don't end up with egg on your face after saying you have a frog in your throat.
The government’s benefits policy have been a disaster for one service user.
Children with disabilities are still being forced to travel unacceptable distances to receive the specialist care they deserve.