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The devil is in the detail – and especially relevant in patient feedback writes Wendy Johnson
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The devil is in the detail – and is especially relevant in patient feedback, writes Wendy Johnson

It is only from speaking to our patients, their carers and family about their health service experience can we make positive changes and provide a quality service that meets the needs of our patients. This is particularly true when relating to the experience of people with learning disabilities who sometimes struggle to tell their stories and have their voices heard.

Feedback mechanisms such as ‘friends and family’ cards that are given out following contact with NHS hospitals, only tend to focus on the functional aspects of care – ‘I’ve tried to find information on your website about impotence but nothings coming up’ – rather than on the relational aspects of care which really matter to people.

People want to be treated with dignity, respect,


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