This article discusses the author’s experiences of using an audio podcast to guide and stimulate debate among a small team of service evaluators or co-designers tasked with evaluating sleep services. The podcast was created from interviews with parents of children with developmental disabilities. The author argues that this medium offers an effective way to promote service-user participation in service improvement projects, and highlights how podcasts can stimulate emotional connections in service evaluators leading to informed identification of priorities for change.

Anne Sutton was already respected greatly as manager of a specialist palliative care ward, and her standing was enhanced further when her husband became a patient, as described here by her daughter Julie.