Cliff Evans

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Picture shows nursing staff starting a shift in the resuscitation room at Medway Maritime Hospital wearing personal protective equipment.

How early preparations have helped one emergency department during the COVID-19 pandemic

Forward triage enables nurses to prevent unnecessary admissions and cross contamination

ED staff must feel safe and supported to deliver dignified care

Progressive nurse leaders can ensure decreasing morale and increasing turnover aren't inevitable

Improving patient safety through the introduction of a formal triage process

Emergency departments (EDs) in the UK are facing unprecedented increases in attendance, and the ability to safely assess, diagnose, treat, refer or discharge patients is a national challenge. This article discusses one component of a comprehensive ED strategy created to address serious concerns identified by regulators and develop and improve services in the department at Medway NHS Foundation Trust, Kent.

Managing pain

Patients present to emergency departments (EDs) with many different physical and psychological illnesses, and there can be several social complexities associated with these presentations. According to the ethos of modern healthcare management, patients are whole but multidimensional beings who should be placed by healthcare professionals at the centre of multidisciplin ary team activities (Department of Health 2004a).