Orla Kenny

When it’s hard to stay kind: how to get back in touch with your caring values

Every team member can help create a culture of compassion so we learn from our mistakes

17 May 2023
Using an open stance, a courteous manner and avoiding defensiveness may influence an interaction with a complainant.

How can I create a culture where staff resolve and learn from complaints?

The ASSIST model of communication can help resolve complaints swiftly

03 May 2023
5 Most Read Articles

NHS pay: could strikes be back on the agenda after rejection of 5.5% award?

RCN members’ clear message: this year’s pay rise is short-changing us
07 Oct 2024

Nurse burnout busters: my staff retention to-do list for managers and nursing employers

Here’s how to give newly registered nurses – and all nurses – the workplaces they deserve 
13 Aug 2024

Recovery after sepsis: how to support patients with post-sepsis syndrome

The signs someone is struggling to recover from sepsis, and what you can do to help
14 Oct 2024

Why are so many newly registered nurses struggling to find jobs?

High vacancy rates should mean new nurses have ample job options, but that’s not the case
12 Aug 2024

Nurse pay: how do you make your band 5 salary stretch?

With the RCN pay offer consultation due to end, we talk to four nurses about how they cope
16 Sep 2024
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