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General Practice Patient Survey: the effects of ED attendance on primary healthcare

Addressing patient experience of general practice and policies to improve access in primary care
Unhappy with GP

Addressing patient experience of general practice and policies to improve access in primary care

Pressures on emergency departments (EDs) have resulted in policies to improve access in primary care. There remain questions as to whether this is effective.

This secondary data analysis study investigated whether reported patient experience of general practices was associated with rates of attendance to ED and emergency hospital admissions in England in 2011-12 and 2013-14.

Patient experiences from the General Practice Patient Survey were measures of:

  • Ease of making an appointment
  • Satisfaction with opening hours
  • Overall satisfaction.

Between the two years, practice level rates of ED attendance and emergency admissions increased and patient experience measures scored lower.

A small association was found in lower satisfaction with making appointments and

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