With communications trends developing rapidly, mobile messaging can be seen as a way to help meet service-user expectations about timely access to services. Jimmy Endicott and Maggie Clarke explore the implications for front line nurses
School-aged children are leading a communications revolution, with ways of getting in touch shifting significantly. This article explores the effect of this development on healthcare professionals, particularly nurses. Leicestershire Partnership NHS Trust provides a school nurse messaging service for about 100,000 young people aged 11 to 19 years. Staff are using a new computer-based message management system, supported by a suite of guidance. By providing service users and staff with more efficient and timely methods of communication, in ways that better resonate with young people, the service aims to meet local service-user needs and national strategic expectations.
Primary Health Care. 24, 8, 20-24. doi: 10.7748/phc.24.8.20.e849
Correspondencejimmy.endicott@leicspart.nhs.uk
Peer reviewThis article has been subject to double blind peer review
Conflict of interestNone declared
Received: 04 November 2013
Accepted: 27 May 2014
or
Alternatively, you can purchase access to this article for the next seven days. Buy now
Are you a student? Our student subscription has content especially for you.
Find out more