Patient view

The perfect blend of compassion, knowledge and practical ability

Macmillan breast cancer nurse Caroline Mercer has supported Sally Macklin through every aspect of her journey since diagnosis.
Sally Richardson

Macmillan breast cancer nurse Caroline Mercer has supported Sally Macklin through every aspect of her journey since diagnosis

Macmillan breast cancer nurse Caroline Mercer has been at my side since I was diagnosed with cancer in March 2014.

Sally Macklin

I was at breaking point when she visited me in Royal Lancaster Infirmary between Christmas and New Year that year after my total mastectomy, immediate reconstruction and chemotherapy.

Caroline reassured me and arranged psychotherapy, as well as referring me for massage and a silicon nipple. She also dressed my wounds, explained about how to shower and rang every day to check my progress.

Caroline has trained herself in cognitive behavioural therapy so she can help her patients control their anxiety.

Honest and supportive

If I get hysterical about germs and infections, Caroline will drop everything and offer reassurance. She is honest, supportive

...

Macmillan breast cancer nurse Caroline Mercer has supported Sally Macklin through every aspect of her journey since diagnosis

Macmillan breast cancer nurse Caroline Mercer has been at my side since I was diagnosed with cancer in March 2014. 


Sally Macklin

I was at breaking point when she visited me in Royal Lancaster Infirmary between Christmas and New Year that year after my total mastectomy, immediate reconstruction and chemotherapy.

Caroline reassured me and arranged psychotherapy, as well as referring me for massage and a silicon nipple. She also dressed my wounds, explained about how to shower and rang every day to check my progress.

Caroline has trained herself in cognitive behavioural therapy so she can help her patients control their anxiety.

Honest and supportive

If I get hysterical about germs and infections, Caroline will drop everything and offer reassurance. She is honest, supportive and open to feedback, which she views positively as a chance to improve.

Caroline fitted a prosthesis for me so I could feel less conscious of my mismatched breasts, and when I was having chemotherapy she was encouraging about the cold cap. As a result I managed to endure it so I did not lose my hair.

She advised me about supportive bras, exercise and resuming sex. Caroline also organised appointments for me to see a specialist after identifying side effects due to my drug regime; she got my treatment changed as a result. She spoke up for me when another doctor was not performing satisfactorily.

Individual care

Survivor services can be scattered about, so Caroline puts together individually tailored survivor packages. She even helped me set up a Cancer Choir and secured a donation from the consultant for the karaoke machine.

She has helped me celebrate the ‘new me’ – my three-and-a-half stone weight loss, training plan, healthy eating and alcohol-free regime, and my retirement. Caroline filled in my benefit claim forms and wrote a letter for occupational health services.

Generous nature

She has a perfect blend of compassion, knowledge and practical ability. She is generous of her time and totally patient-centred – a diamond among pearls. I have also seen her calm authority when arranging referrals and she will not take no for an answer if it compromises her patients’ welfare.

I have always felt I am her only patient. Caroline improves the lives of scared people and helps them to be brave again.

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