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Jane Bates: On the IT road to fairyland

Jane Bates fights back tears as she battles an NHS computer programme

Jane Bates fights back tears as she battles an NHS computer programme

Is it just me, or is life in the NHS becoming too complicated?

Picture this: I am working alone and need to order some online blood tests for a patient but the system has locked me out, and not for the first time. Some programmes, usually the ones you need in a hurry, seem to take a sadistic delight in messing you about when you are already under pressure.

Shall we let her log on today? I could imagine this one saying. Well, she’s not had lunch and she’s so computer-illiterate she thinks software is a nice cashmere sweater, so let’s go for the jugular and make her cry.

And cry I nearly did when the man in IT informed me that my access to the program had

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