‘Phenomenal’ feedback following launch of matron calling cards

Senior nurses are to start leaving calling cards with patients as their trust looks at new ways of communication to improve care.

The cards – produced by the Lancashire Teaching Hospitals NHS Foundation Trust, which runs the Royal Preston Hospital and the South Ribble District General Hospital – includes the personal details of each matron or allied health professional leader alongside their photograph.

Discuss concerns

Patients will be encouraged to contact them directly to discuss any concerns or questions or give feedback on their experience.

The trust hopes doing so will improve accessibility, make staff more approachable and promote more open and honest conversation.

Trust deputy director of nursing, midwifery and allied health professionals Sarah Cullen said: ‘These cards are just a small part of our commitment to make it easier for patients, families and carers to share their experiences or concerns.

‘Beyond delighted with results’

‘This was a wonderful team effort from our fabulous leaders, front-line staff, patients and governors, and we are beyond delighted with the results.’

Ms Cullen said the trust had received ‘phenomenal’ feedback following the launch of the cards last week.

The cards were unveiled as part of the trust’s recent event to launch two new strategies – one aimed to boost team work and meet local population needs and another focusing on improving care via 'always events', which are positive actions staff should take at each stage of a patient's time in hospital.

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