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NMC promises to change wording of ‘curt’ registration letter

Regulator acts after complaint by long-standing nurse sparked social media outcry 

Regulator acts after complaint by long-standing nurse sparked social media outcry 

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The nursing regulator will change the wording of a registration letter following complaints it strikes an ungrateful tone.

England’s chief nursing officer (CNO), Ruth May flagged the issue with the Nursing and Midwifery Council (NMC) after a nurse expressed disdain on social media at not being thanked for 45 years’ service to the NHS. The nurse complained about receiving a ‘curt’ letter about lapsed registration.

 

The tweet sparked a flurry of responses from nurses. In response, CNO Dr May said she had raised the matter with NMC chief executive Andrea Sutcliffe.

Ms Sutcliffe has responded saying nurses are thanked for their service when the regulator is informed they are leaving the register.

However, she acknowledged this was not the case in the letter for lapsed registrants but added her organisation would change the wording.

‘When registration lapses, it may be unintentional, so it is important we make registrants aware of what this means,’ she said.

'However, it may have been planned, and we should reflect that in our communications.'


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