Analysis

A typical day on the Heart Helpline: my role as a cardiac nurse

An experienced nurse describes how staff, callers and services have adjusted in the pandemic

An experienced nurse describes how staff, callers and services have adjusted in the pandemic

  • In the past year calls and emails to the Heart Helpline have risen by 38% due to the pandemic
  • Helpline nurses must constantly update their knowledge of heart conditions and COVID-19, including vaccines
  • The role involves signposting people living with heart and circulatory diseases and offering advice and support to their loved ones or bereaved relatives

Senior cardiac nurse Barbara Kobson supports the British Heart Foundation’s (BHF) Heart Helpline .

Here she shares an account of a typical day on the helpline and how her

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