End of life care: finding out what matters to the families and carers of dying patients

The programme that helps nurses see care through the eyes of patients’ loved ones
Picture of a hospital corridor where a medic is comforting a young woman. By walking in the shoes of carers whose loved ones are dying, teams of nurses are finding ways to improve support offered by their hospitals.

How the Walking the Walk programme helps nurses see care through the eyes of patients’ loved ones

  • Nurses accompany a carer on a visit to a hospital, to gain fresh perpective on the experiences of those with dying relatives
  • The ‘walk’ traces a typical hospital journey for loved ones and carers, and includes clinical areas and the mortuary
  • Feedback enables staff, hospitals and organisations to identify areas for improvement, as well as good practice

A team of nurses and carers are helping hospital trusts to improve end of life care by following the difficult journey of dying patients and their families.

Nurses Claire Henry and Marie Cooper are working with people whose loved ones have died in hospital to gain a ‘fresh eyes’ perspective on the experience of patients and their families.

By accompanying a


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