Telephone triage–identifying the demand (Part 1)
Robert Crouch Research Fellow (A&E) and Deputy Director, Centre for the Advancement of Clinical Practice, European Institute of Health and Medical Sciences, University of Surrey
Jeremy Dale Professor of Primary Care, University of Warwick
This paper is the first of a two-part literature review which explores the role of telephone consultation within health care delivery and considers the demand for telephone advice in the A&E department.
Nursing Standard.
12, 34, 33-38.
doi: 10.7748/ns1998.05.12.34.33.c2509
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