Telephone triage–how good are the decisions? (Part 2)
Robert Crouch Research Fellow (A&E) and Deputy Director, Centre for the Advancement of Clinical Practice, European Institute of Health and Medical Sciences, University of Surrey
Jeremy Dale Professor of Primary Care, University of Warwick
This is the second part of a review of the literature about telephone triage and explores the accuracy and reliability of telephone assessment and advice. The authors identify the need to formalise processes of telephone advice and assessment.
Nursing Standard.
12, 35, 33-39.
doi: 10.7748/ns1998.05.12.35.33.c2510
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