This research study explored the differences between the responses of a cohort of British nurses and a cohort of Polish nurses to a patient’s expression of need. Using a vignette to elicit the responses, the study showed that the cohorts gave similar responses in terms of cheering the patient up, offering explanation and showing warmth. Differences were demonstrated in relation to collecting information, giving advice and suggestions, and referring the patient to the doctor. Both cohorts, however, rarely gave responses which demonstrated empathy. The authors conclude that better training in therapeutic communication is needed.
Nursing Standard. 11, 38, 34-37. doi: 10.7748/ns1997.06.11.38.34.c2459
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