Evidence-based practice: is patient satisfaction evidence?
Mike Walsh Reader, Nursing University College of St Martin, Carlisle, Cumbria
Anna Walsh Research Assistant, Department of Nursing, University College of St Martin, Carlisle, Cumbria
Patient satisfaction is a popular way of evaluating nursing practice, but there are doubts about its reliability and validity. This article describes a study which assessed the usefulness of one tool for measuring patient satisfaction–the Newcastle Satisfaction with Nursing Scale.
Nursing Standard.
12, 49, 38-42.
doi: 10.7748/ns1998.08.12.49.38.c2522
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