The surgical day case unit (SDCU) at Burnley General Hospital recently piloted a post-operative telephone service. All patients are called by a registered nurse the day after discharge. Audit of the service over six months generated valuable information about many aspects of the service, including the incidence of post-operative problems, pain control and instructions given to patients. The results were fed back to staff, who set standards to highlight areas where improvement and changes in practice were appropriate.
Nursing Standard. 13, 9, 39-43. doi: 10.7748/ns1998.11.13.9.39.c2560
or
Alternatively, you can purchase access to this article for the next seven days. Buy now
Are you a student? Our student subscription has content especially for you.
Find out more